2024知到答案 酒店服务英语 最新智慧树满分章节测试答案
绪论 单元测试
1、判断题：
我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。
选项：
A:错
B:对
答案: 【对】
第一章 单元测试
1、单选题：
Room reservations.Good morning,what kind of room would you like?
选项：
A:shop
B:passport
C:cola
D:A double room.
答案: 【A double room.】
2、单选题：
Mr. King,how many pieces of luggage do you have?
选项：
A:Thank you.
B:Goodbye.
C:This way please.
D:Six pieces.
答案: 【Six pieces.】
3、单选题：
How much will a double room be for one night?
选项：
A:In cash.
B:Thank you.
C:Three pieces.
D:RMB 120 yuan per night.
答案: 【RMB 120 yuan per night.】
4、单选题：
May I ask what the entrance fee is?
选项：
A:Thank you.
B:Ok.
C:Not at all.
D:It's free for anyone.
答案: 【It's free for anyone.】
5、单选题：
Do you know if the guests can get drinks in the room?
选项：
A:cola
B:coffee
C:Yes,you can.
D:no
答案: 【Yes,you can.】
6、单选题：
Could you show me the way to the business center?
选项：
A:oh,no.
B:Not at all.
C:It's free.
D:Sure,sir.
答案: 【Sure,sir.】
7、多选题：
What aspects will the guest complain about?
选项：
A:tattered curtain
B:chipper cup
C:overcooked peanuts
D:rickety chair
答案: 【tattered curtain;
chipper cup;
overcooked peanuts;
rickety chair】
8、多选题：
What information should you ask when a guest wants to leave a message?
选项：
A:the card
B:the phone number
C:the room number
D:call back
答案: 【the phone number;
the room number】
9、单选题：
According to the hotel policy, we are not allowed to use credit card.
选项：
A:True
B:False
答案: 【False】
10、单选题：
You can book two air-tickets from the operator with the switchboard.
选项：
A:False
B:True
答案: 【False】
第二章 单元测试
1、单选题：
The room maid can do turn-down service for DND rooms.
选项：
A:True
B:False
答案: 【False】
2、单选题：
All used amentities should be replaced when doing turn-down service.
选项：
A:False
B:True
答案: 【False】
3、多选题：
Most common turn-down service activities are .
选项：
A:wash
B:playing soft music
C:closing draperies
D:turning on lights
答案: 【playing soft music;
closing draperies;
turning on lights】
4、多选题：
The hotel provide turn-down service for
选项：
A:suite room guests
B:DND room
C:VIP guests
D:single room
答案: 【suite room guests;
VIP guests】
5、单选题：
You need to have additional money for a tip no matter whether there is a delivery service charge.
选项：
A:True
B:False
答案: 【False】
6、单选题：
If paying in cash, have the money ready to hand to the steward when he knocks on the door.
选项：
A:False
B:True
答案: 【True】
7、单选题：
When you have finished your meal, just call the conference service center to have your tray picked up.
选项：
A:False
B:True
答案: 【True】
8、单选题：
Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
选项：
A:True
B:False
答案: 【False】
9、单选题：
The callers in hotels can dial the receptionosts or housekeepers directly.
选项：
A:False
B:True
答案: 【True】
10、单选题：
A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
选项：
A:plumber
B:maintenance
C:room
D:electrician
答案: 【maintenance】