2024知到答案 商务英语写作1（山东联盟）（山东管理学院） 最新智慧树满分章节测试答案
第一章 单元测试
1、单选题：
According to the criteria for effective business writing discussed in this chapter, which one do you think is more appropriate?The message is given to several branches of a company.（ ）
选项：
A:When your auditor arrives at the head offence, he is to go to the boardroom.
B:Upon arrival at the head office, your auditor is to go to the boardroom.
答案: 【Upon arrival at the head office, your auditor is to go to the boardroom.】
2、单选题：
According to the criteria for effective business writing discussed in this chapter, which one do you think is more appropriate?Inform the resignation of a former president.（ ）
选项：
A:Kyle, the 55-year President of Garvy-Wheaton Bank, has resigned to accept a position with another company.
B:Kyle, the President of Garvy-Wheaton Bank, has resigned to accept a position with another company.
答案: 【Kyle, the President of Garvy-Wheaton Bank, has resigned to accept a position with another company.】
3、单选题：
According to the criteria for effective business writing discussed in this chapter, which one do you think is more appropriate?Announce a company's policy.（ ）
选项：
A:Blind employees will receive company memorandums by voicemail.
B:Employees with vision impairment will receive company memorandum by voicemail.
答案: 【Employees with vision impairment will receive company memorandum by voicemail.】
4、单选题：
According to the criteria for effective business writing discussed in this chapter, which one do you think is more appropriate?Reply to a letter which didn’t provide the specifications of some goods ordered. （ ）
选项：
A:Please send the complete specifications for Pan No, 3249, so we can complete your order quickly.
B:You neglected to indicate the specifications for Part No. 324-9 in your order.
答案: 【Please send the complete specifications for Pan No, 3249, so we can complete your order quickly.】
5、单选题：
According to the criteria for effective business writing discussed in this chapter, which one do you think is more appropriate?Request a business partner to effect payment. （ ）
选项：
A:We ask you to pay the billed amount to us as soon as possible.
B:Would you please pay this amount as soon as you can at Bank of China, Liaoning?
答案: 【Would you please pay this amount as soon as you can at Bank of China, Liaoning?】
6、判断题：
A letter to sell a new product should be written in an indirect order.（ ）
选项：
A:错
B:对
答案: 【对】
7、判断题：
A letter from a recent college graduate requesting a letter of recommendation from a former instructor should be written in an indirect order.（ ）
选项：
A:错
B:对
答案: 【错】
8、判断题：
A letter asking when the next year’s automobile show will be held in the local place should be written in a direct order.（ ）
选项：
A:对
B:错
答案: 【对】
9、判断题：
Unfortunately, your order cannot be sent until next week. This sentence is a positive tone.（ ）
选项：
A:错
B:对
答案: 【错】
10、判断题：
Please remit payment within 10 days so that you can maintain your credit rating. This sentence is a positive tone.（ ）
选项：
A:对
B:错
答案: 【对】
第二章 单元测试
1、多选题：
Which of following are the steps in writing persuasive claims?（ ）
选项：
A:Making a neutral comment related to the main idea.
B:Present facts to prove your claim is valid and explain why the company is responsible for the problem.
C:Close by telling the reader exactly how you want the problem to be solved. Make the request clear.
D:Begin the claim letter with a compliment, and follow it with a statement of the problem or a brief review of actions you have taken to resolve the problem.Begin the claim letter with a compliment, and follow it with a statement of the problem or a brief review of actions you have taken to resolve the problem.
答案: 【Present facts to prove your claim is valid and explain why the company is responsible for the problem.;
Close by telling the reader exactly how you want the problem to be solved. Make the request clear.;
Begin the claim letter with a compliment, and follow it with a statement of the problem or a brief review of actions you have taken to resolve the problem.Begin the claim letter with a compliment, and follow it with a statement of the problem or a brief review of actions you have taken to resolve the problem.】
2、判断题：
By persuasion, we mean reasoning with the reader—presenting facts logically that support your case. （ ）
选项：
A:错
B:对
答案: 【对】
3、判断题：
The request for action should be placed in the closing of a persuasive message.（ ）
选项：
A:错
B:对
答案: 【对】
4、判断题：
感谢贵方的订货和要求 。能竭诚为贵方服务，我方感激不尽。翻译为:Your order and request are sincerely appreciated. We are always grateful for the opportunity of serving you in the best way we can.（ ）
选项：
A:对
B:错
答案: 【对】
5、判断题：
我公司享有要求赔偿的权利，我们希望了解你方准备给予的补偿金额，以解决此事。翻译为:It is clear that we are entitled to some compensation, and we should be glad to hear of the allowance you prepare to make to meet the case.（ ）
选项：
A:错
B:对
答案: 【对】
6、判断题：
我们6月6日订购的货物至今仍未到达。翻译为：The goods we ordered from you on June 6 haven’t arrived yet. （ ）
选项：
A:错
B:对
答案: 【对】
7、判断题：
如果我们的产品符合您的需求，请随时来电来函，我们将非常高兴地、不遗余力地为您服务。翻译为：If our line of business matches your needs, please feel free to call or write to us. We would be most happy to assist you in any way we can.（ ）
选项：
A:对
B:错
答案: 【对】
8、判断题：
In a simple complaint letter, telling the reader immediately what action you would like to take is considered businesslike and efficient.（ ）
选项：
A:错
B:对
答案: 【对】
9、单选题：
Which of the following is the most appropriate opening for a letter granting a claim? （ ）
选项：
A:Thank you for your letter about the problem you had with your espresso maker.
B:Enclosed is authorization for you to take your espresso maker to your local Starbucks for repair.
C:Although we normally don't repair our espresso makers, we'll make an exception in your case.
D:We are sorry for any inconvenience this problem has caused.
答案: 【Enclosed is authorization for you to take your espresso maker to your local Starbucks for repair.】
10、判断题：
You should either make a telephone call or write a letter to make a claim, but never both. （ ）
选项：
A:错
B:对
答案: 【错】