2024知到答案 酒店英语（山东经贸职业学院） 最新智慧树满分章节测试答案

第二章 单元测试

1、单选题：
A room for two persons with one bed is called a （ ） .
选项：
A:twin room
B:standard room
C:double room
D:single room
答案: 【double room】

2、判断题：
A double room is a room with two beds for two persons while there is only one bed for two persons in a twin room. （ ）
选项：
A:对
B:错
答案: 【错】

3、多选题：
When asking for dates or length of stay, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:How long would you like to stay?
B:When would you like it?
C:For which dates, sir/madam?
D:When will you arrive?
答案: 【When would you like it?;
For which dates, sir/madam?;
When will you arrive?】

4、单选题：
A meal that is displayed on a long table at a public occasion and guests usually serve themselves, is called a （ ） .
选项：
A:brunch
B:lunch
C:buffet
D:banquet
答案: 【buffet】

5、判断题：
Master card, Visa card and Union Pay are common credit card nowadays. （ ）
选项：
A:对
B:错
答案: 【对】

6、多选题：
If rooms are fully booked, the receptionist in Front Office Department can recommend changing booking dates or room types and such expressions can be used as （ ）.
选项：
A:We are looking forward to your coming.
B:Is it possible for you to change another types of rooms?
C:Is it possible for you to change your booking date?
D:Would you like us to put you on our waiting list? We will call you in case we have a cancellation.
答案: 【Is it possible for you to change another types of rooms?;
Is it possible for you to change your booking date?;
Would you like us to put you on our waiting list? We will call you in case we have a cancellation.】

7、判断题：
PMS（Property Management System）is a hotel computerized operating system that facilitate the management of properties, equipment and personnel all through a single piece of software. （ ）
选项：
A:错
B:对
答案: 【对】

8、单选题：
A （ ） usually consists of multiple rooms such as a bedroom, living room, and bathroom, with luxurious furnishings and equipment.
选项：
A:deluxe suite
B:double room
C:twin room
D:standard room
答案: 【deluxe suite】

9、单选题：
To revise the reservation information and make a confirmation, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:How would you like to change it?
B:My pleasure. We are always at your service.
C:What’s your departure date?
D:I am sorry that you cannot revise the reservation.
答案: 【How would you like to change it?】

10、单选题：
A （ ） is someone employed in the hotel who can help guests carry luggage.
选项：
A:housekeeper
B:waiter
C:receptionist
D:bellboy
答案: 【bellboy】

11、判断题：
Checking in is a very important part for hotels to build close relationship with guests.（ ）
选项：
A:错
B:对
答案: 【对】

12、多选题：
When asking the guest to show his identification and to fill out the registration form, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:Please sign your name here.
B:May I have a look at your ID card?
C:May I have your passport?
D:Here is your registration card, sir.
答案: 【Please sign your name here.;
May I have a look at your ID card?;
May I have your passport?;
Here is your registration card, sir.】

13、单选题：
--- （ ）?---A king-size bed room with a sea view, if possible.
选项：
A:How would you like to pay?
B:What kind of room would you like?
C:May I know when do you need the room?
D:Do you have a reservation with us?
答案: 【What kind of room would you like?】

14、判断题：
When checking in walk-in guests, the receptionist had better ask for their preference before recommending room types. （ ）
选项：
A:对
B:错
答案: 【对】

15、多选题：
When checking for room availability from the PMS system, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:A king bed room, a twin bed room and an executive suite, which room do you prefer?
B:Now we have several room types available.
C:Please wait a moment. I'll check for you.
D:Do you need luggage service?
答案: 【A king bed room, a twin bed room and an executive suite, which room do you prefer?;
Now we have several room types available.;
Please wait a moment. I'll check for you.】

16、单选题：
A （ ） is a ticket or piece of paper that can be used instead of money to pay for something.
选项：
A:room card
B:passport
C:voucher
D:credit card
答案: 【voucher】

17、判断题：
Checking in groups is not easy, but if we are prepared, accurate and responsive, our communication with guests will be efficient and more effective. （ ）
选项：
A:对
B:错
答案: 【对】

18、多选题：
When inquiring whether other services are needed, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:what else can I do for you?
B:Is there anything else I can do for you?
C:If you need anything else, please tell me.
D:If you have any further need, please don’t hesitate to contact me. I’m always at your service.
答案: 【what else can I do for you?;
Is there anything else I can do for you?;
If you need anything else, please tell me.;
If you have any further need, please don’t hesitate to contact me. I’m always at your service.】

19、多选题：
Which of the following are the duties of a concierge?（ ）
选项：
A:Supplying directions
B:Provide guest with luggage service
C:Provide wake-up call service
D:Provide information service
答案: 【Supplying directions;
Provide guest with luggage service;
Provide information service】

20、多选题：
What might a bellboy say when escorting guests to rooms?（ ）
选项：
A:Let me help you with your luggage.
B:Please take the elevator on your right. After you, sir.
C:How many pieces of luggage do you have, sir?
D:What’s your name, sir?
答案: 【Let me help you with your luggage.;
Please take the elevator on your right. After you, sir.;
How many pieces of luggage do you have, sir?】

21、判断题：
If the guest has his luggage in the truck, the bellman need to pick up the luggage and pass them to the guest. （ ）
选项：
A:对
B:错
答案: 【错】

22、多选题：
What might a concierge say when introducing hotel facilities?（ ）
选项：
A:Which room types do you prefer?
B:This is our standard single room.
C:May I have your room number, please?
D:Let‘s return to the front desk to complete the bookings.
答案: 【Which room types do you prefer?;
This is our standard single room.;
Let‘s return to the front desk to complete the bookings.】

23、判断题：
When the concierge shows the room to the guest, he need to introduce hotel facilities in details. （ ）
选项：
A:对
B:错
答案: 【错】

24、单选题：
If the guest want to buy exquisite works of art, wood carvings or local souvenir, which place can the guest go to buy it? （ ）
选项：
A:Gift shop
B:Business center
C:Lobby bar
D:Fitness center
答案: 【Gift shop】

25、单选题：
The ( ) is responsible to run errands for guests. （ ）
选项：
A:Receptionist
B:Concierge
C:Room attendant
D:Operator
答案: 【Concierge】

26、单选题：
As a concierge, which of the following statement is not in a courteous way? （ ）
选项：
A:If you need any help, I am always at your service.
B:Shall we confirm the information?
C:Please take the handbag yourself, sir.
D:This way please, Mr. Green.
答案: 【Please take the handbag yourself, sir.】

27、单选题：
---I’d like to reserve a train ticket to Shanghai.---（ ）
选项：
A:That would be 1380 Yuan.
B:I’ll be back at once.
C:When would you like to leave, sir?
D:No problem, what is the pick-up time, sir?
答案: 【When would you like to leave, sir?】

28、单选题：
---Could I speak to the assistant manager, please?---（ ）
选项：
A:Hold on please, I’ll put you through.
B:Who are you?
C:I’m always at your service.
D:Don’t go away, I’ll connect you.
答案: 【Hold on please, I’ll put you through.】

29、多选题：
As a hotel operator, which of the following statements are not in a courteous way? （ ）
选项：
A:Hold on, OK?
B:Could you please tell me which room you are in?
C:Your can call back later.
D:Repeat your address, sir.
答案: 【Hold on, OK?;
Your can call back later.;
Repeat your address, sir.】

30、单选题：
When providing wake-up call service, which of the following information is not necessary for the operator to ask the guest? （ ）
选项：
A:The guest’s age
B:The guest’s name
C:Room number
D:The wake-up call time
答案: 【The guest’s age】

31、多选题：
When the guest need a DND service, what kind of information does the operator need to ask for? （ ）
选项：
A:The reasons
B:The guest’s name
C:The period of DND service
D:Room number
答案: 【The guest’s name;
The period of DND service;
Room number】

32、判断题：
The hotel operator need to confirm the guest’s requests before he hang up the phone. （ ）
选项：
A:错
B:对
答案: 【对】

33、多选题：
As a hotel operator, which way would you like to use to answer the phone? （ ）
选项：
A:Answer with your name
B:Answer with the name of your hotel
C:Answer with your telephone number
D:Answer with greeting like “Good morning”
答案: 【Answer with your name;
Answer with the name of your hotel;
Answer with greeting like “Good morning”】

34、单选题：
To reduce customers' complaints, we are not supposed to （ ）.
选项：
A:Resolve ahead of time
B:Avoid difficult clients
C:Identify complaints
D:Stay quiet and listen
答案: 【Avoid difficult clients】

35、多选题：
What are the main causes of guests’ complaints? （ ）
选项：
A:Hotel facilities
B:Service attitude
C:Unexpected events
D:Service quality
答案: 【Hotel facilities;
Service attitude;
Unexpected events;
Service quality】

36、单选题：
---Hello, the bathroom isn’t clean.---（ ）
选项：
A:Well, I wasn’t supposed to clean it.
B:What? Wait a minute, I’ll talk to the Housekeeping.
C:Well, you should have said that earlier.
D:I’m terribly sorry about that, sir. I’ll send a room attendant to clean the room for you right away.
答案: 【I’m terribly sorry about that, sir. I’ll send a room attendant to clean the room for you right away.】

37、多选题：
What might a cashier say to a guest who is checking out? （ ）
选项：
A:How would you like to pay?
B:Have you used the mini-bar today?
C:I’ll draw up the bill for you.
D:May I have your room key card?
答案: 【How would you like to pay?;
Have you used the mini-bar today?;
I’ll draw up the bill for you.;
May I have your room key card?】

38、多选题：
What are the common types of payment? （ ）
选项：
A:Cash
B:Traveler’s check
C:Mobile payment
D:Credit card
答案: 【Cash;
Traveler’s check;
Mobile payment;
Credit card】

39、判断题：
The cashier doesn't need to see the guest's deposit when processing the check-out. （ ）
选项：
A:对
B:错
答案: 【错】

40、判断题：
There is no need for the receptionist to ask the guest about their stay experiences before they leave the hotel. （ ）
选项：
A:错
B:对
答案: 【错】

41、判断题：
When the guest leaves the hotel, the receptionist’s job is done. （ ）
选项：
A:对
B:错
答案: 【错】

42、多选题：
Which part is not the work procedures of checking out? （ ）
选项：
A:Offer further assistance.
B:Introduce hotel facilities.
C:Greet the guest.
D:Print the bill and ask the guest to check.
答案: 【Offer further assistance.;
Greet the guest.;
Print the bill and ask the guest to check.】